Shipping policy
SHIPPING INFORMATION — Dog Desires
At Dog Desires we're proud to offer free shipping on every order.
Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order after it's placed. An order is considered dispatched once it's handed over to our shipping carrier and is in transit to your chosen address. During peak periods and holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
Estimated delivery time refers to the transit time after your order has been dispatched to the carrier. This depends on a number of factors, the most significant being your location. Estimated delivery times by country:
🇬🇧 United Kingdom - 7 business days
Please note that during peak periods and holidays, carriers may experience delays in transit and tracking updates that are outside our control. Orders shipped internationally may also be held up by customs. Either of these can extend the overall delivery window beyond the times shown above.
Order Changes and Accurate Shipping Details
It's the customer's responsibility to make sure shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or cancellation of your order.
Where our system flags an issue with an address, our support team will email you to confirm your shipping details within 3 business days of your order being placed. If we don't hear back within that time, we reserve the right to cancel the order.
If you spot an error in your shipping details, email us at support@dogdesires.com within 24 hours of placing your order. We'll do everything we can to accommodate changes, but we can't guarantee we'll be able to make them after that point.
Delayed Delivery
We know that getting your order on time matters, and we ship every order as quickly as we can. That said, there are situations where delivery is delayed by circumstances outside our control.
Courier partners can run into unexpected delays during transit — severe weather, transport disruption, and similar. Where that happens, we'll work with the carrier to get your parcel moving again as quickly as possible.
There may also be occasional delays in processing or dispatch caused by stock availability, address verification, or payment processing. If anything like this affects your order, we'll let you know as soon as we can.
Dog Desires isn't liable for delivery delays caused by external factors beyond our control, and we can't guarantee an exact delivery date. What we will do is keep you updated on your order and help however we can if something goes wrong.
Lost or Stolen Packages
We know how frustrating it is when a parcel goes missing. Once a package has been handed to our courier partner, it's out of our hands — but if yours is lost or stolen, email us at support@dogdesires.com and we'll do our best to help.
We'd recommend contacting the courier directly to file a claim. Most carriers have a claims process for lost or stolen parcels and may need extra information from you to complete it. We'll also follow up with the courier on your behalf and pass on any updates.
Please note that Dog Desires isn't responsible for parcels lost or stolen in transit, and these fall outside our refund policy. We will still do everything we can to help resolve the issue, and depending on the circumstances we may offer a replacement.
In some cases the courier is able to locate the package and complete delivery. If it isn't found, we'd recommend filing a police report.
Shipping Policy Changes
Dog Desires reserves the right to modify or update this Shipping Policy at any time without prior notice. It's the customer's responsibility to review the most recent version of this policy before making a purchase and using our products.
By purchasing and continuing to use Dog Desires products, customers indicate their acceptance of this Shipping Policy, including any modifications made to it.
We'd encourage you to check this page from time to time so you're aware of any changes that might affect your orders. If you have any questions about our Shipping Policy, get in touch at support@dogdesires.com.